Customer satisfaction is our number one priority, so when we hear back from them that they appreciated the service we have brought to them, it lets us know that we are achieving exactly what we have set out to do. Here are just some testimonials received from past customers who have sent us feedback.
I woke Wednesday morning and hopped into the shower…Shampooed up my hair when the hot water stopped…..After a very cold rinse I checked out the tank and found a drip on the burner…I called Keep Heating around 11:30 am. By 12:30 two guys were there with a new tank. They installed, hauled out the old one and were gone by 2:30…….Can’t thank you enough for the good service.
AC COMPANY GIVES ‘COOL’ DIAGNOSIS
At the beginning of our heat wave in Erie; our air conditioning system decided it had been overworked. On Sept. 4, a Friday, a technician from Keep Heating and Cooling came out, ran some tests and delivered the bad news that a new unit was needed. Unfortunately, it was late in the day and a holiday weekend, which meant that the new unit couldn’t be ordered until Tuesday. So, along with the horrible heat ahead for the weekend and the several-thousand-dollar sticker shock, we sweated over it, needless to say. Last Tuesday, I called to confirm that the unit was, indeed ordered and would be put in on Wednesday (just when it was beginning to cool down of course). To my surprise, owner Jeff Keep said he wanted to take a look at it himself, to check the compressor and serial number again. Within two hours, I received a call back stating that Keep would still be out Wednesday and that we didn’t need a new unit, but would be able to repair the existing air conditioning system. This saved us time, lost work hours, and a huge amount of money. Thank you, Jeff Keep, and our service technician, Dan No.1, for rechecking the initial diagnosis, realizing that we didn’t need to spend thousands of dollars on a new air conditioner, and above all running a reputable business. My husband and I have worked with this company for years with furnace safety checks, putting in gas lines, and of course, air conditioning. I would highly recommend this company to family and friends.
-Amy Fisher; Millcreek Township, PA (Featured in the Erie Times)
“KEEP” UP THE A+++ SERVICE!!!
Since we bought our house some fifteen years ago, we tried a couple HVAC contractors and were VERY unhappy with the service. We gave Keep a call and struck gold. Their techs are knowledgeable, professional, and do not hard sell you anything. The service contracts are affordable and anyone we have ever dealt with at Keep has been super! Recently, we had to replace our central AC, and in spite of a torrential downpour, it was installed and up and running in no time, in a very friendly manner in much less than ideal conditions. After the install, our questions were answered by none other than the owner, Jeff Keep himself. Unlike our earlier contractor experiences, our dealings with Keep Heating & Cooling have been A+++. Thanks everyone, and please Keep it up!
-Kerry & Sharon Kruise
YOU GUYS ARE AWESOME!
You guys are awesome. I had been without heat for a few days. We made the call and someone was at my house within a short period of time. Dan explained to me what the problem could be. And by the end of the afternoon, I had a warm house. If anyone asks about heating and cooling, I’ll be sending them your way. Thank you again
-Sherrie; Erie, Pa
WE WILL RECOMMEND YOU TO ANYONE NEEDING YOUR SERVICES
Dear Mr. Keep,
My father and I want to thank you, Scott, and Todd for the professional way you handled my request for a proposal and completion of a new boiler and indirect water heater. I was particularly pleased with how the removal of the old boiler and the new installation went. The clean-up after completing the installation in a “tight” workspace was appreciated. Be assured we will recommend you to anyone needing your services.
-Kathryn; Erie, PA
KEEP EMPLOYEES WILL “KEEP” US CUSTOMERS FOR YEARS TO COME
Dear Mr. Keep,
In May you installed a central air conditioning system in our home. The crew, which consisted of Scott and Todd, did an outstanding job. These two men were extremely knowledgeable, professional, and dedicated to the job and their work. I was even more surprised a day later when one of your office staff called to make sure everything was completed satisfactorily as well as taking care of registering the unit for warranty. I have only high praise for Keep and its employees. The quality of work by the crew as well as other Keep employees will “KEEP” us customers for years to come. Thanks to Scott and Todd as well as Keep Heating and Cooling for an excellent job done!
-James and Lois; Erie, PA
JEREMY DESERVES A RAISE!!!!!!!
Dear Mr. Keep,
I would just like to say thank you for the great service. Two weeks ago, I called to check the price on a setback digital thermostat. Deb was very nice and helpful. Unlike other places I called, she was up front with the price and did not give me an hourly rate fee. She also said they could schedule a furnace check and clean at the same time. Other places I called wanted two separate appointments so they could charge me two hourly rates for doing two separate procedures. I also asked Deb about the large print thermostats and she took her time to explain to me how large the ones that you sell are and how they work. She then said if I needed it larger, you could check into it for me. I think what sold me on Keep were two things: you set a price for the thermostat, and you let me schedule the furnace check and clean/thermostat appointment at the same time. But what really topped the cake was getting it put in the next day by Jeremy the pro because someone cancelled. That is what I call service. Jeremy came out and installed a set back thermostat and did a furnace clean. He was very professional and knowledgeable of what he was doing. I was surprised by his age that he knew so much about furnaces. He also sold me on the Electrostatic filter. I think he deserves a raise!!!!!!! I will recommend Keep to all my clients (I am a social worker for the blind), and I will call you in the spring to do an AC check and clean. I will even pay since you no longer offer the free furnace and AC check if you emailed the reason why you chose to Keep.
-Heidi; Erie, PA
Dear Mr. Keep,
I am writing this letter to let you know just how pleased I was with your service man, Brian. He was here in the winter to service the furnace and here today to do the air conditioner. For a young man, he was so informative on everything. I had told him my husband had passed away, and he thought it was then very important for me to know more about the workings of the unit. He had me watch while he did things and explained. He was so up and informed on everything. A very devoted person to his job and employer.
-Joan; Erie, PA
CUSTOMER SERVICE IS NOT DEAD!
Dear Mr. Keep,
Just a note to let you know that, in our opinion, customer service is not dead. This belief is reaffirmed by our recent experience with Jason, your service man, that performed a furnace clean and check on our two furnaces. We watched Jason at work and want you to know that he was professional, knowledgeable, and thorough in what he did. Small businesses suffer today from a dirth of employees that are conscientious, dependable and with a good work ethic. I think you have a good employee in Jason. Hang onto him.
-John; Erie, PA
APPRECIATE THE PROMPT SERVICE FROM YOUR ENTIRE CREW
Dear Mr. Keep,
Appreciate the prompt service from your entire crew. What a pleasant service call all around. From the reminder call of appointment day and time, to the professional tech that serviced my heating and cooling unit. Nice doing business with the Keep Team.
-Kate; Erie, PA